Thank you for shopping with Sevla! Every bar of soap is handcrafted in small batches and carefully packaged to ensure it arrives in excellent condition. Please review our shipping and returns policy before placing your order.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
- During holidays, promotions, or periods of high demand, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping
We currently ship within the United States using USPS Ground Advantage which usually takes 2-5 business days.
Shipping times vary depending on your location and the shipping method selected at checkout. While we strive to ensure timely delivery, Sevla is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.
Please verify that your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Returns & Refunds
Due to the personal care and hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with photos of the product and packaging so we can review the issue.
If your claim is approved, we will provide a replacement or refund at our discretion.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Contact Us
If you have any questions about your order, shipping, or this policy, please contact us. We’re happy to help and will respond as quickly as possible.